Shipping policy

At The Level Up Academy, we are committed to ensuring a seamless experience for all of our customers. This Shipping Policy outlines important details about how we handle the delivery of any physical products associated with our coaching programs and services.

1. Order Processing Time

  • All orders are processed within 2-3 business days (excluding weekends and holidays).
  • If we experience a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you promptly.

2. Shipping Methods and Delivery Times

  • We partner with trusted shipping providers to deliver our products efficiently. Available shipping options and estimated delivery times will be presented at checkout.
  • Typical delivery times range from 5-10 business days, depending on your location and the selected shipping method.

3. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the order. The total shipping cost will be displayed at checkout before you confirm your purchase.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking updates to become available.

5. International Shipping

  • We offer international shipping to select countries. Delivery times and costs will vary depending on the destination.
  • Customers are responsible for any customs fees, duties, or taxes associated with international shipping.

6. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us at support@nickmirabella.com within 7 days of delivery. Include your order number and a description or photo of the issue.
  • We will investigate and provide a resolution, which may include replacement, refund, or further assistance.

7. Returns and Refunds

  • Shipping fees are non-refundable unless the product arrives damaged or there is an error on our part.
  • For more details on returns, please refer to our Refund Policy.

8. Questions or Support

For any questions or concerns regarding shipping, please reach out to our team at support@nickmirabella.com. We’re here to help!